Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01904 754 900.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable healthcare professional to help you.

To request a routine appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01904 754 900
• visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable healthcare professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01904 754 900 and choose option 1 to leave a voicemail with your name, date of birth and appointment date and time

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer
• if you would prefer to consult with the health professional, face-to-face or via telephone
• if you ned a chaperone
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we may do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.